Built for the dinner rush

Never miss another revenue-generating call.

Ophelia answers your restaurant's phone, handles everyday questions, and captures reservation, order, and catering requests while your team stays focused on service.

Book a 20-minute demo

No new hardwareWorks with your existing number

Incoming callFriday dinner service

Guest

Do you have a table for four tonight around 7:30?

Ophelia

I can capture that for the host. Would you prefer indoor or patio seating?

Guest

Patio, if possible.

Reservation requestReady for host review

Sent to host

DateTonight

Party4 guests

Time7:30 PM

NotePatio preferred

Phone coverage forIndependent restaurantsNeighborhood groupsGrowing hospitality teams

Illustrative missed-call math

What could unanswered calls be costing one location?

10unanswered calls / day

30%with revenue intent

$75potential value / request

$6,750monthly opportunity at risk

Example only: 10 calls × 30 days × 30% revenue intent × $75 potential value. Use your own call volume and average check; this is not a performance guarantee.

The phone vs. the floor

Dinner rush is exactly when the phone rings most.

At 7:15, the host is seating a walk-in, the manager is dealing with an issue in the kitchen, and the bartender is closing checks. A caller asks about a six person reservation, gets no response, and instead calls the next restaurant.

01Hosts must choose between the guest in front of them and the guest on the phone.
02Most customers do not leave voicemails.
03Managers return calls the next morning after the opportunity has gone cold.

Ophelia covers the phone while your team covers the room.

Friday, 6:00–7:00 PM

Rush-hour call log

8 calls

6:03 PMMenu questionAnswered

6:08 PMCatering for 40Missed

6:14 PMTable for 6Captured

6:18 PMAllergy questionMissed

6:26 PMPickup orderCaptured

6:41 PMPrivate eventMissed

3calls lost

2high-value leads

0staff available

Your operating playbook, on every call

A phone agent trained on how your restaurant actually operates.

Give Ophelia your menu, hours, policies, and escalation rules. It answers approved questions, captures complete requests, and hands off the calls your team needs now.

Ophelia can handle

01
Guest essentials
Hours, parking, directions, dress code, patio, and accessibility.
02
Menu and dietary questions
Ingredients, common allergens, availability, and approved alternatives.
03
Revenue generating requests
Reservations, pickup orders, catering, and private events.
04
Urgent routing
Vendors, staff call-outs, VIPs, and manager callbacks.

Control stays with you. Decide what Ophelia answers, captures, and transfers.

Call summary7:22 PM

Maya Patel(917) •••-0184

Needs follow-up

Intent: Reservation request
When: Friday · 7:30 PM
Party: 6 guests
Special note: Accessible seating

Next actionHost to confirm by phone

42 sec callSummary sent to host

One phone. Three better shifts.

Better for the business, the floor, and the guest.

Fewer interruptions inside the restaurant. More useful outcomes for every caller.

For owners

Protect demand without staffing another phone.

See what callers want, retain more revenue opportunities, and understand when demand is going unanswered.

VisibilityCall intent by day and shift

For managers

Fewer interruptions. Cleaner follow-up.

Get a report on all calls, requests, and next steps instead of replaying voicemails between shifts.

ClarityStructured summary after every call

For guests

A quick, useful answer during the rush.

No repeated calls or wondering whether a reservation, order, or event request reached the restaurant.

ConfidenceA clear answer or next step

Built for real restaurant calls

From “Are you open?” to “Can you cater 80?”

Ophelia handles the repeatable work, takes note of any important details, and brings your staff in when appropriate.

Q&A

Menu Q&A

Answers the questions your team repeats all night, from parking and patio seating to ingredients, holiday hours, and 86'd items.

✓Uses only your approved restaurant information

RSV

Reservation capture

Turns “Do you have a table Friday?” into a complete request with date, time, party size, name, callback number, and special notes.

✓Clearly labels requests that still need confirmation

CAT

Catering inquiry capture

Collects event date, headcount, budget range, service style, and dietary needs before a valuable lead cools off.

✓Routes high-value leads to the right owner

LIVE

Human handoff

Brings in your team for sensitive or urgent calls using rules for service hours, caller intent, and staff availability.

✓You decide what counts as urgent

SUM

Call summaries

Every handled call ends with the caller, intent, urgency, requested action, and a clear follow-up owner.

✓No voicemail replay required

How it works

From ringing phone to clear next step.

Keep your public number. Start with the calls and shifts where coverage matters most.

1
Day 1
Teach Ophelia your restaurant.
Add your menu, hours, common questions, service policies, and escalation rules.
2
Set your coverage
Choose when Ophelia answers.
Cover unanswered, after-hours, overflow, or selected calls while keeping your public number where supported.
3
Every shift
Review, route, and follow up.
Your team gets concise summaries and handles only the calls that require human judgment.

A real restaurant conversation

Natural on the call. Structured when it ends.

Ophelia keeps the conversation clear for the guest and sends your team only the details they need.

✓Never invents a confirmation
✓Repeats back critical details
✓Captures the next action

Friday dinner service

7:14 PM

Caller 00:03

Hi, can I request a table for six this Friday around 7:30?

Ophelia 00:08

I can take that request for the host. What name should I put it under?

Caller 00:14

Maya Patel. One guest uses a wheelchair.

Ophelia 00:20

Thanks, Maya. I have a request for six this Friday at 7:30 PM with accessible seating. What's the best callback number?

Caller 00:31

917-555-0184.

Ophelia 00:35

Got it. This is a request, not a confirmed reservation. The host will follow up at 917-•••-0184.

After the callReservation request

Friday · 7:30 PM6 guestsAccessible seatingCallback required

Restaurant plan · Custom quote

Coverage sized to your call volume.

Pricing depends on monthly calls, locations, operating hours, and routing needs. We will review your phone workflow and recommend a clear monthly plan.

Every plan includes

✓Restaurant knowledge setup
✓Question answering and request capture
✓Human transfer rules
✓Call summaries
✓Ongoing call-flow updates

Get my quote

Questions from the host stand

Before Ophelia picks up.

Still deciding whether this fits your restaurant? Talk with our team.

Does Ophelia replace my host?

No. Ophelia covers repetitive, overflow, and after-hours calls so your host can focus on guests in the restaurant. You control when calls go to Ophelia and when they go to staff.

Can we keep our current phone number?

Usually. Many restaurants forward unanswered, after-hours, or selected calls while keeping their existing public number. Final setup depends on your carrier and routing configuration.

Does Ophelia confirm reservations or place orders?

Ophelia can always capture a complete request. Direct confirmation or order submission depends on the systems you connect and the rules you approve. Until then, callers are clearly told when staff confirmation is still required.

What happens when Ophelia does not know an answer?

Ophelia follows your approved restaurant information and is configured not to guess. It can transfer the call, offer a callback, or capture a message based on your rules.

What counts as an urgent call?

You decide. Common examples include a same-night reservation issue, a large catering lead, a vendor delivery, a staff call-out, or a guest asking for a manager.

How do menu and holiday-hour changes work?

Your operating information can be updated as menus, hours, and policies change. During onboarding, we agree on who owns updates and how quickly they need to go live.

Will callers know they are speaking with AI?

Yes. Ophelia can use a transparent greeting such as, “You've reached the virtual phone assistant for [Restaurant].” Disclosure can be adjusted for your brand and applicable local requirements.

How is pricing determined?

Plans are based on call volume, locations, coverage schedule, and workflow complexity. Book a demo for a setup recommendation and a clear quote.

Your next caller is already deciding where to eat

The next caller should reach you, even when no one can reach the phone.

Show us a typical dinner-rush call. We will map how Ophelia would answer, what it should capture, and when it should bring in a manager.

20 minutesNo credit cardBuilt around your workflow

Prefer to get in touch first? Contact us.